Services.Our services are second to none, following the basic principles of getting you taken care of quickly. We install, service and provide complete in-house monitoring for all your security and fire needs, home or business. We're UL certified, giving our business customers peace of mind.
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InstallationInstallation is a very large portion of our business, but when it comes to you, it's the most important part of your business. A good install is the foundation of a good system. Our licensed and background-checked experts are among the best around. They are screened daily not only for providing excellent installations, but more importantly, integrity. Expertise and core values are what we bring to the table. We know your family and business are irreplaceable, so why risk these with an untrusted installer?
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Fire & Burglary MonitoringThere's a common misconception about the security products available online or at your local big box store. Many customers who install these devices with the intention to self-monitor hit a wall when they have to call the police, experiencing wait times while their property is being vandalized or robbed. Then they have issues with their insurance company as many policies won't cover self-monitored property. Let us monitor your home or business and we'll answer, respond and dispatch immediately. Peace of mind is priceless.
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Service & SupportAs a monitored customer, you can contact us anytime to get help and answers. In fact, you have many options to reach out for help. Whether through phone, web site, or email, we can give you quick answers. Our service team can quickly be onsite too, if you desire.
Some common things our support department quickly resolves are:
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Underwriters Labratory Certified
What is UL? "UL (Underwriter's Laboratory) is a global independent safety science company offering expertise in certification, validation, testing, inspections, auditing, education and advisory services. Our breadth, established objectivity and proven history mean we are a symbol of trust and enable us to help provide peace of mind to all" - ul.com.
- Two or more operators on duty - UL requires at least two operators on duty at all times. With nearly 50 employees staffed, you have peace of mind that your home or business will be responded to instantly.
- Yearly Inspections - To keep our UL license, we must undergo rigorous yearly inspections to ensure we are up to date in every way possible.
- Redundant Systems - To ensure instant response, we ensure all parts of our central station is redundant so that if one process or system fails, another is there to keep going.
- Emergency Contingency - As a UL certified central station, we have a thorough emergency contingency plan that is ready to kick into action when things go really bad.
- Licensed Operators - All operators must be licensed with the state, meaning they comply to state regulated background checks. We do not employ bad guys.
- Training Requirements - All operators must meet specific and stringent training requirements. This ensures that your home or business is not handled by a inexperienced operator.
- Homeowners insurance discount - Tell your insurance company that you are monitored by Alarm Security, a UL certified central station and you may receive an additional discount.